Support

We handle the hassle, you handle the data

Eric en Lennard

Trusted by data users all over the world

Bitmetric has been part of the Qlik community for decades. Our team has presented at the annual Masters Summit for Qlik. Our founder, Barry Harmsen, is the author of QlikView for Developers. We also run a globally recognized technical blog series that Qlik users around the world rely on for insights and best practices.

Our certified consultants provide expert support for TimeXtender, Qlik, and Power BI. We have extensive experience in large-scale enterprise migrations and provide training at an international level.

With clients ranging from some of the world’s largest retailers to local one-person businesses right here in Aalsmeer, we treat every client with the same level of care and commitment. Whether it’s a small data challenge or a large-scale analytics project, you can count on Bitmetric for expert guidance and reliable support.

We support the following platforms

Support PackagesStarterBoosterPremium
Remote supportYesYesYes
On-site supportNoNoYes
Included servicesAccess to the Bitmetric support desk.
Up to 8 support hours per month for incidents, service requests and minor adjustments.
Access to the Bitmetric support desk.
Up to 16 support hours per month for incidents, service requests and minor adjustments.
Tailored support and scope based on your needs.
Support desk availabilityDuring business hours.During business hours.Flexible scheduling available.
SLAResponse within 2 hours during business hours.Response within 1 hour during business hours.Priority response as agreed.
Price€950 per month€2250 per monthEnquire
EnquireEnquireEnquire

Want to keep your data environment fully up to date?
With our technical update service, you receive regular updates and important security patches. From routine improvements to critical fixes, we make sure your environment stays secure and performing at its best.

* Included in Premium
* Available as an add-on for Starter and Booster

Your data applications are valuable assets, built with time and effort to drive insights and decision-making. But what if an app is accidentally lost? Like for example Qlik doesn’t offer a built-in backup solution, once it’s gone, it’s gone. While the risk may be small, the impact can be significant. That’s why we offer a simple and cost-effective backup service to safeguard your work.

* Included in Premium
* Available as an add-on for Starter and Booster

We continuously monitor your data environment to detect and resolve potential issues before they affect performance or availability. This service ensures your system runs smoothly and efficiently.

* Included in Premium
* Available as an add-on for Starter and Booster

1.

We know Qlik inside out

Our certified consultants bring deep product knowledge and real-world experience to every request.
2.

Fast reliable assistance

We understand how critical your analytics environment is. You’ll get quick, consistent responses from a dedicated team that cares about your success.
3.

Flexible and transparent

Whether you need structured monthly support or ad-hoc help, our packages are built around your business goals, not rigid contracts.
4.

A true partner

Bitmetric isn’t just a service provider; we’re your data partner. We help you optimise performance, implement best practices, and get more out of Qlik every day.

We handle the hassle, you handle the data

Keeping your data environment in top shape takes time and attention. Things break, updates pile up, and before you realise it, you are troubleshooting instead of analysing.

Bitmetric Support takes that weight off your shoulders. Our experts keep your environment running smoothly, fix issues fast, and help you focus on what really matters, turning data into insights.

I want to know more!

What our clients say

Q_PERIOR

A large international joint customer required support to create highly advanced ad hoc financial reports on Qlik technology. Bitmetric provided not only the best fit to solve the problem but also were a professional and caring partner throughout the journey.

View client case
Q_PERIOR testimonial

How can we help?

Barry has over 20 years experience as a Data & Analytics architect, developer, trainer and author. He will gladly help you with any questions you may have.