We handle the hassle, you handle the insights.
Maybe you have seen us presenting at the Masters Summit for Qlik, or read one of our widely used Qlik blog posts. We are known for our deep expertise in all things Qlik, and we bring that same hands on experience into our daily support work.
At Bitmetric, we help teams keep their Qlik environments running smoothly, solve issues quickly, and avoid firefighting. Whether it is a quick question or ongoing support, our experts are there when things break, slow down, or become unclear.
Most requests to our Support Desk are practical and time sensitive. Customers typically reach out when:
Users need to be added or access needs to be fix
Reports or dashboards are missing or not available
Data is not loading or does not look right
Applications suddenly stop working and need fixing
Internal teams or developers need help to move forward
We help organisations solve common Qlik performance issues such as:
This includes analysing reload tasks, reviewing data models, and identifying inefficiencies in apps.
We see the same types of Qlik issues come up repeatedly:
User and access management
Application management and maintenance
Performance issues in apps and reloads
Advice on best practices and setup
Development support for new or existing apps
Choose the level of support that fits how critical Qlik is to your business.
Best suited for smaller organisations or teams that want to get to know our way of working and need reliable help for common Qlik questions and incidents.
Ideal for organisations with an internal data or BI team that needs extra help, expertise, or a sparring partner.
Designed for organisations that want broader support and prefer to rely on us for most aspects of their Qlik environment.
Not sure which package fits your situation? We are happy to think along with you.
Want to keep your Qlik environment fully up to date?With our technical update service, we apply updates and security patches so your environment stays stable, secure, and performing as expected.
* Included in Premium* Available as an add-on for Starter and Booster
Your Qlik applications are valuable assets built over time. Losing one can disrupt reporting, decision making, and trust. Because Qlik does not offer a built in back up solution, we provide a simple and cost effective way to safeguard your applications.
We monitor your Qlik environment to spot issues early and fix them before they become disruptive. This helps keep performance and availability consistent.* Included in Premium* Available as an add-on for Starter and Booster
In addition to product related support, we help with development questions and real world data challenges. Because we work with Qlik and data platforms every day, we have seen most situations before and know how to solve them efficiently.
Our consultants deal with real data environments daily. That experience allows us to give practical advice and hands on support, not just theoretical answers.
We regularly help improve performance, advise proactively on cost optimisation, reduce subscription and capacity costs, and help teams become more self sufficient over time. Helping reduce costs means budget can be spent on other things.
Training and guidance are a key part of our approach. When teams understand what they are doing, the whole organisation benefits.
Keeping your Qlik environment in top shape takes time and attention. Things break, data changes, and before you know it you are troubleshooting instead of analysing.
Bitmetric Support takes that weight off your shoulders. We keep your data platform healthy, spot problems early, fix issues fast, and help teams work smoothly with their data tools so they can focus on turning data into insights.
I would definitely recommend TimeXtender to my peers. The platform is highly intuitive and has a clear visual design, and saves us a considerable amount of time. And whatever steps we take in the future, on-premise or in the cloud, Bitmetric and TimeXtender provide a solid foundation we can continue to build on.
Barry has over 20 years experience as a Data & Analytics architect, developer, trainer and author. He will gladly help you with any questions you may have.